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GYANLIVE Privacy policy

Privacy Policy

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Privacy Policy

General

By using, accessing or participating in the Service, you agree to the terms of this privacy policy (the “Privacy Policy”). Capitalized terms not defined in this Privacy Policy have the meanings set forth in the Terms and Conditions, located here. We reserve the right to change our Privacy Policy at any time. If we do this, we will post a notice that we have made changes to this Privacy Policy on the Website for at least 7 days after the changes are posted and will indicate at the bottom of the Privacy Policy the date these terms were last revised. Any revisions to this Privacy Policy will become effective the earlier of (i) the end of the foregoing 7-day period or (ii) the first time you access or use the Service after any such changes. If you do not agree to abide by this Privacy Policy, you are not authorized to use, access or participate in the Service.

Information We Collect

When you use the Service you provide us with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.

 

When you enter the Website, we collect your browser type and IP address. This information is gathered for all Website visitors. In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features (e.g., customized delivery of information) available on the Website.

 

Through the registration process you may provide us with your name, email address, hometown, and other information that may be requested during the registration process. When you use the Service you may submit information and content to your profile, generate Activity Data through engaging in educational activities on the Service, or send messages and otherwise transmit information to other users. We store this information so that we can provide you the Service and offer personalized features.

User Of Information Obtained by GYANLIVE EDUCATION PVT LTD

We may use your contact information to send you notifications regarding new services offered by GYANLIVE EDUCATION PVT LTD and its partners that we think you may find valuable. GYANLIVE EDUCATION PVT LTDmay also send you service-related announcements from time to time through the general operation of the Service. Generally, you may opt out of such emails, although GYANLIVE EDUCATION PVT LTD reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.

Profile information is used by GYANLIVE EDUCATION PVT LTD primarily to be presented back to and edited by you when you access the Service and to be presented to other users. In some cases, other users may be able to supplement your profile, including by submitting comments.

GYANLIVE EDUCATION PVT LTD may use aggregate or anonymous data collected through the Service, including Activity Data, for any purpose. This data may be used by GYANLIVE EDUCATION PVT LTD and shared with third parties in any manner.

 

Sharing Your Personally-Identifiable Information with Third Parties

 

GYANLIVE EDUCATION PVT LTD shares your personally-identifiable information only in limited circumstances where GYANLIVE EDUCATION PVT LTD believes such sharing is reasonably necessary to offer the Service, legally required or, permitted by you.

 

For example:

We may provide personally-identifiable information to service providers who help us bring you the Service, such as hosting the Service at a co-location facility or sending email updates. In connection with these operations, our service providers may have access to personally-identifiable information for use for a limited time. Where we utilize service providers for the processing of any of personally-identifiable information, we implement reasonable contractual protections limiting the use of that personally-identifiable information to the provision of services to GYANLIVE EDUCATION PVT LTD

Notwithstanding anything else in this policy, we may work with partners who use mobile SDKs, including the  Messaging SDK, to passively collect information (collectively, “SDK Information”), which generally helps us deliver personalized notifications. This data may also be used to identify you in a unique manner across other devices or browsers for the purposes of customizing ads or content. Depending on the permissions granted to this application, this information may include personally identifiable information (PII) including your e-mail address. This information may also include precise location (i.e. GPS-level data) or WiFi information, apps you have installed and enabled, and your mobile identifier (e.g., Android Advertising ID). 

Consumer Control & Opt-Out Options

  1. Opting-out of  Push Notifications – You may in most cases opt out of receiving push notifications by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for some or all of the apps on your device. (Different device configurations, or updates to devices, may affect or change how these settings work.
  2. Opting Out of “Cross-App” Advertising on Mobile Devices – You can opt out of having your mobile advertising identifiers used for certain types of interest-based (also called “cross-app”) mobile behavioral advertising, by accessing the “settings” on your Apple or Android mobile device, as follows: By opening the Google Settings app on your device, selecting Ads, and then selecting the option to opt-out of interest-based ads. (Different device configurations, or updates to devices, may affect or change how these settings work.)

We may be required to disclose personally-identifiable information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we may share account or other personally-identifiable information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Service or using the GYANLIVE EDUCATION PVT LTD name, or to prevent imminent harm. This may include sharing personally-identifiable information with other companies, lawyers, agents or government agencies.

If the ownership of all or substantially all of the GYANLIVE EDUCATION PVT LTD business, or individual business units or assets owned by GYANLIVE EDUCATION PVT LTD that are related to the Service, were to change, your personally-identifiable information may be transferred to the new owner. In any such transfer of information, your personally-identifiable information would remain subject to this section.

Links

The Service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the Service to read the privacy statements of other websites that collect personally identifiable information. This Privacy Policy applies solely to information collected by GYANLIVE EDUCATION PVT LTD via the Service.

Shipping & Delivery Policy

GYANLIVE EDUCATION PVT LTD (“we” and “us”) is the operator of (www.gyanlive.co) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 

  1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 
  2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 
  3. Returns
    1. Return Due To Change Of Mind GYANLIVE EDUCATION PVT LTD will happily accept returns due to change of mind as long as a request to return is received by us within 0 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (GYANLIVE EDUCATION PVT LTD) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
    2. Warranty Returns GYANLIVE EDUCATION PVT LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect GYANLIVE EDUCATION PVT LTD to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
  4.  Delivery Terms
    1. Transit Time Domestically In general, domestic shipments are in transit for 2 – 7 days
    2. Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 
    3. Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
    4. Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 
    5. P.O. Box Shipping GYANLIVE EDUCATION PVT LTD will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 
    6. Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. 
    7. Items Out Of Stock If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
    8. Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
  5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 
  7. Duties & Taxes
    1. Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 
    2. Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 
  8. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 
  9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
    1. Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 
    2. Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 
  10. Customer service For all customer service enquiries, please phone us at +91 8469677555
31-05-2023